Are you in trouble speaking with customers? Are you fearful to receive rejection from the audience or prospect?  Being afraid of  Public Speaking is your problem. If you don’t dare to speak publicly, you will fear to talk to customers on the phone. But that you don’t  talk to prospects on the phone, you will have to leave you business.



Use these Points to help you study how to speak publicly and/or when you speak on the phone. Hopefully, by doing these things it will eliminate or, in the least, get you past your fear:


1)  Have Something Interesting To Say

Make sure you are prepared to have something to say.  If you go at this without anything to say, prospects pick up on it quickly.  Your first impression is a lasting one.


2)  Cut the Sales Pitch

Do Not Try and sell your product!  Entertain and inform.  Get to know the people on the other end of the phone or at a speech.  Strike up a friendly conversation.  Let them talk about themselves.  Do not overwhelm them with your story or experiences.  You can find out so much about someone if you really listen vs. just “hearing.”


3)  Focus on Entertaining

The goal when giving a speech is to be entertaining.  If people are entertained, you can slip in a few bits of information.  If you are dull, there is nothing that is going to save you.  There is a fine line between entertaining and informing.  If you pick entertaining, informing will most likely happen also.


4)  Understand the Audience

If you can prove to your prospect or audience in the first five minutes that you understand who they are, you have probably got them for the rest of the phone conversation or speech.  If you understand their struggles, why they are where they are at today and their key issues, you have probably accomplished more than 98% of others doing the same thing.


5)  Do not denigrate the competition

Do not use this opportunity to slander your competition.  By doing this, you are taking advantage of the privilege of speaking with this prospect or audience.  You will probably turn them off by doing this and the conversation and/or their attention to you will end abruptly.  If you use the “my opportunity is better than your opportunity approach and here are the reasons why” speech,  it is as if you are saying “my husband, father, grandfather, brother and uncle are SO much better than yours!  Don’t you see it that way too?  I doubt if they will and you have not only angered them, you have lost their attention.


6)  Tell stories

Let your prospect tell THEIR story first.  They could go off on a tangent and talk about their childhood, their illnesses, their successes, their failures…basically anything.  Let them talk!  By them telling their story, you are getting to know them and they will connect with you if they think you understand them and have Listened!  If they ask your story, then tell them (not about your company/product…just tell them about you).  You are not making a speech any more.  You are simply having a conversation. Same with a speech…tell stories.  Good speakers are good storytellers; great speakers tell stories that support their message.


7)  Practice and Speak all the time

Do a self-talk.  Motivate yourself.  Practice your speech in front of the mirror.  Whether you are giving a speech in front of an audience or you are speaking with a prospect on the phone you are “on stage.”  The more you practice something, the better you become at it.  Don’t practice motivation or self-talk for a day or two and see what happens. You lose your edge.


Put yourself in the shoes of your prospect or audience.  Would you want to sit there and listen to yourself at the podium or on the other end of the phone?



~~Dianne Humphries

Body language is an essential characteristic that plays a significant role in creating effective changes that lead to growth and development of individuals. Body language is the communication of the individuals with each other or a group in relation to their mannerisms and behaviour is defined as body language. The term “Body Language” itself is self explanatory and deals with the language of your body for communication in public.

Importance of an effective Body language-

Appearance plays a very important role in making a great impression on the public, appearance is a major aspect of developed body language. Appearance deals not only with the dressing sense of an individual but also with the complete look and feel of his presence in the public. Positive attitude is an essential trait for an effective appearance of an individual’s body language. Effective Body language is essential for creating a positive atmosphere around you which creates a great impression of the personality on the public. Relationships are of key importance to build a great business that is very effective for the growth and development of the self and the organization. Steps to improve Body language- Improving the body language and taking effective steps for self development is very essential; a few tips that help to improve the body language are detailed below- Eye contact- Making an eye contact is very essential to create a better communication with an individual or a group. It broadcasts your confidence and is a great tool for enhancing the body language.

This practice might be a difficult in the beginning but inculcating it has great effects. Relaxed Posture- Some people make their body stiff when they are nervous and this is clearly visible from their posture. Such notable differences in body language appear very brightly to the public that creates a bad impression and shows nervousness. Be calm and maintain a normal body language that looks natural. Smile- Smile is a magical aspect of an individual’s personality that creates positivity whenever it is used. It is very important to show a genuine yet effective behaviour from your body language and smile is a perfect tool to create it. Smile in a very simple way is the most effective tool if used wisely. Attitude- Maintaining an assertive attitude is of great importance it displays a great body language. Keeping a maintained body language is through a maintained attitude. Being positive or negative displays a mixed characteristic of an individual whereas maintaining an assertive attitude is the best exercise.

Hi, I am Piyush Bhatia the Founder and CEO of BM English Speaking Institute Pvt. Ltd. , Mumbai, India. Come and learn English with us. Along with English training we also, enhance people’s confidence, public speaking, presentations, grammar, business English, email drafting and group discussion skills. Find out more on


If the words “public speaking” make you break a sweat, Samantha Del Canto has the cure. Check out these insider tips for boosting your public speaking mojo. Lets face it – we weren’t all born to be professional public speakers. But that doesn’t mean we can’t learn to become one. Even though speaking in front of a large group can be an intimidating, even daunting task, it can also be fun and rewarding.

Sam Del Canto has narrowed down her top public speaking tips to help you get the standing ovation you deserve.

1. Relate to your audience.
You wouldn’t discuss Justin Bieber’s love life with a group of highly-successful business people, nor would you chat about the state of the economy with a group of tweens. To have an impact on your audience, you must first understand who they are. Know who you’re speaking to, and be sure to tailor your presentation to those people. Share stories and examples that they can relate to. It’s all about connecting on their level, whatever that level is.

2. Have one main message. Avoid rambling.
Have you ever left a presentation with information overload? Don’t make the same mistake with your audience. Instead, focus on one main message or a focused list of topics that are consistent throughout your speech. Remember writing the thesis statement for high school and college essays? Think of your main message as your thesis statement. Just as each paragraph in an essay supports the thesis, each subtopic should tie into your overall message. This will help you keep a consistent focus, and avoid rambling onto irrelevant topics.

3. Do your homework.
Planning ahead will keep you one step ahead of your audience, which will help you become a more confident, knowledgeable speaker. Before writing your speech, research your projected audience. Anticipate the types of questions they may ask. Become an expert on your subject matter – that includes understanding opposing viewpoints, too. Taking these simple steps will make you appear more credible since you won’t be caught off-guard.

4. Have a plan B… and C
In public speaking, it’s important to always expect the unexpected. If, for example, you find your speech running too long, what material would you cut? Be prepared to throw out content if needed. Also, if the audience is looking tired or bored, have a story or two in mind to wake them up. And if a cell phone rings during your speech or a waiter drops a tray loudly, have an appropriate line ready to help get your speech back on track. You can never be too prepared!

5. Don’t simply type your speech or lecture; say it aloud.
Writing your speech and actually saying it aloud are two very different things. A speech, as the name implies, is spoken aloud – so do your audience a favor and practice it out loud first. Sometimes when you write something, it may not come across as you intended when it’s spoken. That’s why it’s important to speak out loud as you write. This will also help keep your speech conversational and not so robotic. Lastly, as you read your speech aloud, listen for your voice, tone, imagery and pauses. It may be helpful to record yourself so you can play it back.

6. Ride your waves of energy.
Sure, you want to keep your audience involved and entertained. But that doesn’t mean you have to shout your entire speech. Instead, ride your natural waves of energy. If you’re telling a particularly funny story, allow yourself to raise your voice or show more character if it feels right. Just follow the natural progression that you rehearsed, and be sure to use appropriate emotions to go along with your narrative.

7. Learn from others but keep your own identity.

Listening to powerful speakers like Tony Robbins and Donald Trump will leave just about anybody feeling a tad inadequate in the speaking department. But don’t think of it as competition – think of it as an opportunity to learn from the best! Analyze the skills you admire, and figure out how you can incorporate those techniques into your own brand.

Samantha DelCanto


As a big-picture deal maker, Samantha Del Canto specializes in business development and partnership management. She thrives on building new businesses and creating innovative marketing programs and revenue streams for brands, products, events and programming.

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